Frequently Asked Questions
Everything you need to know about our cleaning standards, pricing, and scheduling policies.
Do I need to be home while you clean?
No. Hand us the keys and go on with your day. We treat every space the same way, whether you're watching or not.
What if I'm not happy with the job?
Tell us within 24 hours. We'll come back and fix it—no charge. We stand by our work.
Do I need to provide cleaning products?
No. We bring what's needed, matched to your surfaces.
What if I need to cancel my booking?
More than 24 hours' notice, we'll move your slot, no issue. Less than 24 hours, the deposit stays with us—that slot was reserved and couldn't be offered to anyone else in time.
Do you charge for inspection?
Regular homes and offices—no. Post-construction or large jobs—yes, a small fee, but it's deducted from your final bill once you book. You're not paying extra. You're just paying early
Refund Policy Summary
Short version. Full language available inside our Terms page.
• Cancel with less than 24 hours' notice deposit is not refunded.
• If KRESTLY cancels or is late/no-show client gets a full refund or free reschedule, their choice.
• Once a job is completed—no cash refunds. If something's wrong, KRESTLY returns to fix it at no charge.